Frequently Asked Questions
Everything you need to know about shopping with DABS.
Have a question? Find answers to some of the most common questions about our products, orders, payments, delivery, returns, and more.
About DABS
What is DABS? DABS is an online destination for original fragrances in Nigeria. We offer a wide selection of perfumes from some of the world's most recognised fragrance brands, making it easier to discover and shop for your next signature scent.
Are your perfumes original? Yes. We are committed to selling 100% original fragrances sourced through trusted suppliers and distribution channels.
What brands do you sell? We offer fragrances from a wide range of brands, including Creed, Amouage, Calvin Klein, Davidoff, Montblanc, Carolina Herrera, Paco Rabanne, Jean Paul Gaultier, Versace, Dolce & Gabbana, Giorgio Armani, Yves Saint Laurent, and many more.
Do you have all the products shown on your website in stock? We work with a wide network of suppliers, so availability can change. While we aim to keep our website as accurate as possible, some products may occasionally become unavailable. If this happens after you place an order, our team will contact you with the available options.
Products & Fragrances
How do I know which perfume is right for me? Every fragrance has different notes, character, and performance. You can explore the fragrance notes and product descriptions on each product page. If you're unsure, contact our team and we'll help you find a fragrance based on your preferences, personality, occasion, or budget.
What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)? The main difference is fragrance concentration. Generally, EDP contains a higher concentration of fragrance oils than EDT, which can result in a stronger scent and longer wear. However, performance also depends on the specific fragrance and your skin.
Do you sell testers? Availability of testers varies by product. If you're looking for a tester, contact our team before placing your order.
Are the products sealed? Most fragrances are supplied in their original manufacturer packaging and sealed. Packaging may vary depending on the product and manufacturer.
Orders
How do I place an order? Simply find the product you want, select the required option or size, add it to your cart, and proceed to checkout. You can also contact our customer support team if you need help placing an order.
Can I order through WhatsApp? Yes. You can contact our customer support team on WhatsApp for assistance with product selection, pricing, availability, and orders.
Can I change or cancel my order after placing it? If you need to make a change or cancel your order, contact us as soon as possible. We will do our best to help, but changes or cancellations may not be possible once your order has been processed or dispatched.
How will I know if my order has been confirmed? Once your order has been successfully placed and payment confirmed, you will receive an order confirmation with your order details.
Payment
What payment methods do you accept? You can pay using Card or Bank Transfer through our available payment options at checkout.
Is it safe to pay online? Yes. Payments are processed through secure payment infrastructure. DABS does not store your complete card details.
Do I need an account to place an order? You may be able to shop as a guest where available, but creating an account makes it easier to track your orders and manage your information.
Delivery
Where do you deliver? We deliver nationwide across Nigeria.
How long does delivery take? Our estimated delivery time is: - Lagos: 1–3 working days - Outside Lagos: 3–7 working days
Delivery times may vary depending on your location, order processing, weekends, public holidays, and other circumstances.
When will my order be dispatched? Orders are processed after successful payment confirmation. Once your order has been dispatched, you will receive the relevant delivery or tracking information.
Can someone else receive my order? Yes. You can provide the details of someone who will receive the order on your behalf. Please ensure the recipient is available at the delivery address.
What happens if I miss my delivery? Our delivery partner may contact you to arrange another delivery attempt. Additional delivery charges may apply in certain circumstances.
Returns & Exchanges
Can I return a perfume? Returns are accepted in accordance with our Returns & Exchanges Policy. Products generally need to be unopened and in their original condition to qualify for a return.
Can I exchange a product? Exchanges are considered where there is a genuine issue with the product or order, such as receiving the wrong item or a damaged product. We do not offer exchanges simply because you have changed your mind or no longer prefer the fragrance.
What if I receive the wrong product? Contact us as soon as possible. If we sent you the wrong product, we will work with you to arrange the appropriate replacement or resolution.
What if my order arrives damaged? Please contact us as soon as possible and provide photographs or videos of the damaged package and product so we can investigate and resolve the issue.
Pricing
Are the prices on the website the current prices? Yes. The prices displayed on the website are the current selling prices at the time of purchase.
Why can the price of a fragrance change? Fragrance prices can change due to supplier pricing, availability, exchange rates, shipping costs, and other market conditions. We update our prices as necessary.
Can I negotiate the price? Our website prices are our current selling prices. However, if you are purchasing multiple products or placing a larger order, you can contact our team to discuss your order.
Customer Support
How can I contact DABS? You can contact our customer support team through the available contact channels on our website, including WhatsApp and email.
What are your customer support hours? Our customer support team is available: - Monday – Friday: 9:00 AM – 5:00 PM - Saturday: 9:00 AM – 2:00 PM
Messages received outside these hours will be attended to during the next available support period.
Can you help me choose a perfume? Absolutely. Tell us what you're looking for — your preferred scent profile, occasion, budget, or a fragrance you already love — and we'll help you find suitable options.
Account & Website
I already bought from DABS before. Do I need to create a new account? Yes. As part of our new website, customers will need to create a new account to shop and manage orders on the new platform.
I forgot my password. What should I do? Use the Forgot Password option on the login page to reset your password.
Is my personal information safe? We take the security and privacy of your information seriously. Please see our Privacy Policy for more information about how we collect, use, store, and protect your information.
Still Have a Question? Can't find the answer you're looking for? We're happy to help.
Contact our customer support team and we'll assist you with your product, order, payment, delivery, or fragrance questions.
Need help finding your next scent? Just ask.